Best Rate Guarantee

Book Direct for Our Best Rates

The Heritage Inn Express Hayward wants you to feel comfortable booking directly with us, and offers the Best Rate Guarantee, when booking your next room with us:

First, book your stay using our website, or by contacting our property directly, either by telephone or email. If, in the next 24 hours, you find a lower rate for the same room type and reservation dates, submit a claim to

Your claim must be submitted at least 24 hours before the scheduled arrival date, and within 24 hours of booking on this website.

If the newly discovered lower hotel rate qualifies, we will adjust your reservation to reflect the lower rate and will give you an additional 10% off that rate. This Guarantee is not valid on other discounts, package rates, group rates, advance rates, or inclusive rates other special rates.